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The Moving In Process

Ensuring a smooth move in

A move in time and date will be provided to tenants when all monies and documentation have been received and approved by Property People.

Failure to complete all necessary components at least 1 week prior to commencement of lease will result in a delay in the move in.

Step 1

All properties managed by Property People will be subject to a move in inspection/Property Condition Report. This inspection will detail the property, as it was received at move in and will include photographs.

Upon move out, the initial move in inspection will be referred to in determining any deductions from deposits.

We would ask all tenants to make us aware of any repairs/defects they may notice within 24 hours of move in via e-mail to

Step 2

We aim to have all repairs completed within a reasonable time frame. Repairs will be dealt with on a priority basis.

  • High Priority Repair - 24 hours from reporting
  • Medium Priority Repair - Completion within 2-5 days
  • Low Priority Repair - Completion within 28 days

In cases of extreme emergency a member of the Property People team can be contacted on 07435780115.

In order to avail of this service a voicemail must be left, detailing your name, address, contact number and a brief description of the repair/issue.

Step 3

Tenants will be supplied with a full set of keys, for each tenant, at the point of move in. This will include a bedroom key, where applicable.

Tenants are NOT permitted to get keys cut or locks changed without first seeking permission from Property People.

Should a new key be required it must be requested directly through Property People and the cost of same will vary, depending on the type of key. The type of key will also directly impact upon the time-frame of replacement.

In cases where the security of the property may be at risk the landlord may request that the locks are changed. This will be at the expense of the tenant(s).

If you require access to your property, Property People can enable access. A fee may apply for this service.

Step 4
Leaving the premises unoccupied

When leaving the premises for a period of time in excess of 1 week, please notify the agency. Please also ensure that the property is secured and all doors and windows are locked and the heating has been set on a timer to come on at least 2-3 times per day for 1 hour per session. This is particularly necessary during winter months and colder weather.

Step 5

An electric reading will be taken from each property prior to move in. Property People will endeavour to forward all tenants details to PowerNI to ensure they have the correct information for each property. However, we would recommend all tenants contact PowerNI to ensure all details are correct (0345 745 5455). It is the tenants' responsibility to ensure all bills are paid up-to-date.

Step 6
Heating Your Property

In properties with gas heating, which is on a 'Pay As You Go' meter a card will be provided for top-ups. In most instances this will be in the property at move in.

In cases where a top-up card has been lost or stolen a new one can be purchased from a local shop. Please ensure you purchase the correct card, based on your provider.

In all properties, it is the tenants' responsibility to ensure there is an adequate supply of gas/oil at all times. If tenants run out of gas/oil they will be responsible for cost of reconnecting same.

Step 7

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Client Testimonials
Property People were very helpful and on the ball when it came to purchasing our first home. The efficiency and attention to detail made the process very simple and stress free. I would highly reco... William McKeown Read more Reviews