How do I report a repair?

Often a tenant can resolve minor issues themselves. Please see below some handy guides to remedy minor issues in the property:

• How to fix a tripped fuse
• How to bleed a radiator
• Common boiler problems
• Keeping your home condensation free
• Using Pay as you go meters

You must notify us of any repairs no matter how minor they may seem. Make sure that all repairs are reported in a timely manner. Remember that an ignored repair may become a large project therefore subjecting you to a large expense

To report a repair please complete the form below giving as much detail as possible

Please be aware that all repairs will be prioritised and emergencies will be handled first. Please give as much information as possible when reporting the repair to help us diagnose the problem.

Repair are categorised as follows

Routine repairs

Minor repairs that do not require immediate attention. E.g. internal door not closing properly, decorating issues, minor electrical faults

To be reported via email only to repairs@propertypeopleni.com

We aim to complete these repairs in 28 working days

Urgent repairs

Important issues that need to be seen to quickly. E.g. broken kitchen appliances, minor leaks, broken window etc

To be reported Monday to Friday 9am to 5.30pm on 07435780115 or email repairs@propertypeopleni.com Please leave a message or send a text if phone unanswered.

We aim to complete these repairs in 10 working days

Emergency repairs

Repair issues that are dangerous to tenants, occupiers of surrounding premises or public and will damage the property if not repaired immediately e.g. Major leaks, fires, break ins, dangerous electrical faults.

To be reported immediately by phone 24/7 to 07435780115 or Antrim Road office on 02890 747300

We will attend to these repairs ASAP and will repair or make safe within 24 hours

What happens next?

In the case of routine and urgent repairs our property manager or maintenance officer will contact you and arrange a date and time to access to property to complete the repair. In an emergency repair situation Property People will access the property to attend to the repair even if you are not present.