Please see below some handy guides to remedy minor issues in the property:
You must notify us of any repairs no matter how minor they may seem. Make sure that all repairs are reported in a timely manner.
Remember that an ignored repair may become a large project therefore subjecting you to a large expense.
Minor repairs that do not require immediate attention.
e.g. internal door not closing properly, decorating issues, minor electrical faults
To be reported via email only to
We aim to complete these repairs in 28 working days
Important issues that need to be seen to quickly. E.g. broken kitchen appliances, minor leaks, broken window etc
To be reported Monday to Friday 09:00 - 17:00 by phone on 028 90 747 300 or by email to
We aim to complete these repairs in 10 working days
Repair issues that are dangerous to tenants, occupiers of surrounding premises or public and will damage the property if not repaired immediately e.g. Major leaks, fires, break ins, dangerous electrical faults.
To be reported immediately by phone on 028 90 747 300 if between 09:00 - 17:00, Monday to Friday, or if outside these hours by email to
We will attend to these repairs ASAP and will repair or make safe within 24 hours
In the case of routine and urgent repairs our property manager or maintenance officer will contact you and arrange a date and time to access to property to complete the repair. In an emergency repair situation Property People will access the property to attend to the repair even if you are not present.